Processing Time
All orders are processed within 1–2 business days after receiving your order confirmation email. Orders are not processed or shipped on weekends or UK public holidays.
If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you via email.
Shipping Locations
We currently only ship within the United Kingdom.
At this time, we do not offer international shipping.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout.
Estimated delivery times are provided at checkout and may vary depending on your location. Please note that delivery times are estimates and may be affected by factors outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email. If tracking information is available, it will be included in this email. Please allow up to 24 hours for tracking details to update.
Delays
While we aim to deliver orders as quickly as possible, delays can occasionally occur due to external factors such as weather conditions or courier service disruptions. We appreciate your patience in such circumstances.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Damaged or Missing Orders
If your order arrives damaged or if you believe an item is missing, please contact us within 14 days of delivery with your order number and any relevant photos so we can assist you.
Contact Us
If you have any questions about shipping, please contact us at:
Email: orders@tudotrading.co.uk