Returns

We accept returns within 14 days of you receiving your order, in accordance with UK consumer law.

To be eligible for a return:

  • Items must remain sealed.
  • Items must not be tampered with (i.e. resealing attempts).
  • You must provide proof of purchase (order number or receipt).
How to Request a Return

To start a return, please contact us at orders@tudotrading.co.uk with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will provide instructions on how and where to return your items. Please do not send items back without contacting us first.

Return Shipping Costs
  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • Original shipping costs are non-refundable, unless required by law.
Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 14 days of delivery with photos of the issue. We will offer a refund, replacement, or repair in line with UK consumer rights.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order separately.

Late or Missing Refunds

If you haven’t received a refund after the stated timeframe:

  1. Check your bank account again.

  2. Contact your payment provider.

  3. If the issue persists, contact us at orders@tudotrading.co.uk.

Contact Us

If you have any questions about returns or refunds, please contact us at:
Email: orders@tudotrading.co.uk